# The famous first mover

Klarna’s assistant handled 2.3 million customer conversations in its first month — the workload of ~700 full-time agents. Klarna later rebalanced to an AI + human mix: the lesson is augmentation, not replacement.

Canonical: https://robauto.ai/learn/ai-agents/6

_AI Agents: Software That Does the Work — lesson 6 of 24 (EXAMPLE)_

Klarna’s assistant handled 2.3 million customer conversations in its first month — the workload of ~700 full-time agents. Klarna later rebalanced to an AI + human mix: the lesson is augmentation, not replacement.

Source: [Klarna press release (2024)](https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/?utm_source=robauto)

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